WHEN WILL MY ORDER SHIP FROM THE TIME I ORDER?
Please allow 2 business days for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
* During New Product Launch, Holidays, or Sale events, it may take 5-7 business days for your order to be processed.
HOW LONG DOES IT TAKE FOR DELIVERY?
Due to recent UPS changes, it now takes 5-10 business days for the UPS Courier to deliver your package.
If there are Courier Delays, it may take an additional 7-10 business days for delivery. Please note: Postal delays are completely out of our control.
TRACKING YOUR ORDER
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.
Please allow 24 – 48 hours for the tracking information to show on the FedEx website.
Please track your packages. Fraiche Bakery is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it.
We do not replace or refund orders that are scanned "delivered" by FedEx or UPS. In the case that your order is undelivered, however is marked as delivered, an investigation will be opened with FedEx or UPS depending on the used carrier until a final resolution is made. ***
We are not responsible for lost or stolen packages or packages delayed in transit.
If there is a problem with your package delivery or tracking number, please contact FedEx directly.
If FedEx or UPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!